Privacy Policy

1. Introduction

Welcome to Sekeku.com's Privacy Policy. This document outlines how we collect, use, process, and protect your personal information when you use our website and services for ordering and delivering healthy breakfasts to your home or office.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

2.1 Personal Information

When you register an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information (we do not store complete credit card details)
• Dietary preferences and restrictions
• Order history

2.2 Automatically Collected Information

When you visit our website, our servers automatically record information that your browser sends. This data may include:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of your visit
• Time spent on pages
• Other statistics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our service
• To process and deliver your orders
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To personalize your experience and deliver content relevant to your preferences
• To send you promotional communications about new products, special offers or other information which we think you may find interesting (only if you have opted in to receive these)

4. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it.

We may process your personal data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it's not overridden by your rights
• For payment processing purposes
• To comply with the law

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For users in the European Union, we generally store data for up to 3 years after your last interaction with our services, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to access - You have the right to request copies of your personal data.
• Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please note that we may ask you to verify your identity before responding to such requests.

7. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of data in transit using SSL
• Regular security assessments
• Access controls for our systems
• Regular backups
• Staff training on data protection

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our third-party service providers may include:

• Payment processors
• Delivery services
• Analytics providers
• Customer support services
• Email service providers

9. Children's Privacy

Our service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.